All Collections
Support Tickets
How long does it take to address a ticket?
How long does it take to address a ticket?
Derrick Wallis avatar
Written by Derrick Wallis
Updated over a week ago

Related Resources:
โ€‹Permission to access your account

Thank you for emailing support regarding your issue. We do our best to address ticket within two hours, however in most case this is not possible. Please allow up to 24hrs and also please state in the ticket whether or not you grant permission for support to investigate your issue.

Be sure to browse through the knowledge base articles because you might find your answer a lot faster.

Please note: For faster service If there is a discrepancy with the data you have in in Seller Central we will need screenshots of the issue. Also, please don't forget to include the date range as well. If you attach a report to your ticket make sure you include the name of the report and the filters you used to generate the report with.

Did this answer your question?