# Hello Profit Help Center

> Help center for HelloProfit

## Getting Started: Account Setup

- [How to Enable / Disable Notifications and Contact Preferences](http://help.helloprofit.com/en/articles/1374237-how-to-enable-disable-notifications-and-contact-preferences.md): How to set up automatic notification settings via text message, email and in-app for a lost Buy Box and changes in sales velocity.
- [How To Change the Time Zone in HelloProfit](http://help.helloprofit.com/en/articles/8910216-how-to-change-the-time-zone-in-helloprofit.md)
- [How Can I Revoke SP-API Authorization?](http://help.helloprofit.com/en/articles/91290-how-can-i-revoke-sp-api-authorization.md)
- [How To Change Your Merchant Name](http://help.helloprofit.com/en/articles/91306-how-to-change-your-merchant-name.md): Change the name or nickname of your merchant account in HelloProfit, which is very helpful if you have multiple merchant accounts.
- [Can I have separate merchant accounts?](http://help.helloprofit.com/en/articles/91295-can-i-have-separate-merchant-accounts.md)
- [How to Switch Between Merchant Accounts](http://help.helloprofit.com/en/articles/91293-how-to-switch-between-merchant-accounts.md)
- [Add Additional Merchant Account\(s\)](http://help.helloprofit.com/en/articles/91291-add-additional-merchant-account-s.md)
- [Main Menu Features](http://help.helloprofit.com/en/articles/8910507-main-menu-features.md)

## Merchant Dashboard

- [How To Change Your Merchant Account Default Currency](http://help.helloprofit.com/en/articles/91309-how-to-change-your-merchant-account-default-currency.md)
- [How To: Show the Breakdown of Fees](http://help.helloprofit.com/en/articles/91328-how-to-show-the-breakdown-of-fees.md): Considerable detail goes into calculating your profit, such as FBM postage, adjustments for refunds / reimbursements, FBA fees and more.
- [Can I change the order of the products displayed on the Merchant Dashboard?](http://help.helloprofit.com/en/articles/91325-can-i-change-the-order-of-the-products-displayed-on-the-merchant-dashboard.md)
- [Dashboard: FBA, FBM & 3rd Party Fulfilled Orders](http://help.helloprofit.com/en/articles/91307-dashboard-fba-fbm-3rd-party-fulfilled-orders.md)
- [How To: See Sales By Organic vs. PPC \(Pay Per Click\) Advertising](http://help.helloprofit.com/en/articles/729455-how-to-see-sales-by-organic-vs-ppc-pay-per-click-advertising.md): In both the Merchant Dashboard overview as well as the Product Dashboards you can see sales made via: organic, PPC and promotions.
- [Discrepancy Between HelloProfit & Seller Central Business Reports](http://help.helloprofit.com/en/articles/91302-discrepancy-between-helloprofit-seller-central-business-reports.md)
- [Third Party Fulfillment Orders](http://help.helloprofit.com/en/articles/91301-third-party-fulfillment-orders.md)
- [VIDEO: Merchant Dashboard Overview](http://help.helloprofit.com/en/articles/91300-video-merchant-dashboard-overview.md)
- [Full Price Sales Vs Total Sales on Product Dashboard](http://help.helloprofit.com/en/articles/8910408-full-price-sales-vs-total-sales-on-product-dashboard.md)
- [How to Account for VAT?](http://help.helloprofit.com/en/articles/91308-how-to-account-for-vat.md)
- [How To: Update your email address](http://help.helloprofit.com/en/articles/8910293-how-to-update-your-email-address.md)
- [How To: Change your HelloProfit password](http://help.helloprofit.com/en/articles/8910923-how-to-change-your-helloprofit-password.md)
- [VIDEO: Custom Date Range](http://help.helloprofit.com/en/articles/91312-video-custom-date-range.md)
- [Why am I missing refunds I have in Seller Central](http://help.helloprofit.com/en/articles/8910234-why-am-i-missing-refunds-i-have-in-seller-central.md)
- [Product Stats: How To View The Refund Column](http://help.helloprofit.com/en/articles/8910267-product-stats-how-to-view-the-refund-column.md)
- [How are FBA fees Calculated for Various Marketplaces?](http://help.helloprofit.com/en/articles/91358-how-are-fba-fees-calculated-for-various-marketplaces.md)
- [Where are the storage fees?](http://help.helloprofit.com/en/articles/91356-where-are-the-storage-fees.md)
- [What are FBA Fees?](http://help.helloprofit.com/en/articles/91316-what-are-fba-fees.md)
- [Where Are FBA Fees Displayed?](http://help.helloprofit.com/en/articles/91315-where-are-fba-fees-displayed.md)
- [Sponsored Ad Spend Data Doesn't Match Seller Central](http://help.helloprofit.com/en/articles/91327-sponsored-ad-spend-data-doesn-t-match-seller-central.md)
- [Sponsored Ads: How to Download](http://help.helloprofit.com/en/articles/91323-sponsored-ads-how-to-download.md)
- [I Don't See My Sponsored Ad Cost](http://help.helloprofit.com/en/articles/8910947-i-don-t-see-my-sponsored-ad-cost.md)

## Orders

- [How to Bulk Import FBM Shipping Costs](http://help.helloprofit.com/en/articles/2121520-how-to-bulk-import-fbm-shipping-costs.md): If you pay for your postage on Fulfilled By Merchant \(FBM\) orders, you can now enter those costs directly into HelloProfit.
- [How To: Add a note to an Order](http://help.helloprofit.com/en/articles/91331-how-to-add-a-note-to-an-order.md)
- [Order List](http://help.helloprofit.com/en/articles/91321-order-list.md)

## Products

- [Updating Product Information, Fees and Costs](http://help.helloprofit.com/en/articles/1671164-updating-product-information-fees-and-costs.md)
- [Are Amazon Inbound Shipping Fees Auto-Calculated in HelloProfit?](http://help.helloprofit.com/en/articles/91348-are-amazon-inbound-shipping-fees-auto-calculated-in-helloprofit.md)
- [How to Bulk Import Product Costs](http://help.helloprofit.com/en/articles/91345-how-to-bulk-import-product-costs.md): Inbound shipping costs, unit cost of the products you sell and more can be easily and quickly updated using our template.
- [VIDEO: Product Options/Setup: Edit Product: Unit Cost, Inbound Shipping Cost, & Keywords](http://help.helloprofit.com/en/articles/91298-video-product-options-setup-edit-product-unit-cost-inbound-shipping-cost-keywords.md)
- [How do I edit HISTORICAL COGS](http://help.helloprofit.com/en/articles/8594262-how-do-i-edit-historical-cogs.md): Edit your Unit Cost and Ship Cost values, for any past or future timeframe
- [Keywords are Not Displaying on the Keywords Graph](http://help.helloprofit.com/en/articles/91360-keywords-are-not-displaying-on-the-keywords-graph.md)
- [How do I read the Keyword Data HelloProfit provides?](http://help.helloprofit.com/en/articles/91359-how-do-i-read-the-keyword-data-helloprofit-provides.md)
- [Why is there no data in my Keyword Ranking Table?](http://help.helloprofit.com/en/articles/91357-why-is-there-no-data-in-my-keyword-ranking-table.md)
- [Why does the keyword data display: N/A?](http://help.helloprofit.com/en/articles/91355-why-does-the-keyword-data-display-n-a.md)
- [How To: View Keyword Data and Analyze Keyword Ranking](http://help.helloprofit.com/en/articles/8910419-how-to-view-keyword-data-and-analyze-keyword-ranking.md)
- [How To Add/Remove Keywords](http://help.helloprofit.com/en/articles/8910476-how-to-add-remove-keywords.md)
- [Can I Delete Products from HelloProfit?](http://help.helloprofit.com/en/articles/91340-can-i-delete-products-from-helloprofit.md)
- [Can I View Multiple Child ASINs' Data on the Product Dashboard?](http://help.helloprofit.com/en/articles/91339-can-i-view-multiple-child-asins-data-on-the-product-dashboard.md)
- [Why Are The Names of My Products Truncated?](http://help.helloprofit.com/en/articles/91338-why-are-the-names-of-my-products-truncated.md)
- [VIDEO: Product Dashboard Overview](http://help.helloprofit.com/en/articles/91337-video-product-dashboard-overview.md)
- [How To: Group Products \[with VIDEO\]](http://help.helloprofit.com/en/articles/91434-how-to-group-products-with-video.md): Grouping or "tagging" products lets you filter for them in your Product Dashboard and view data \(profits, returns etc.\) for only that group.
- [Why do I See Duplicate ASINs on Product List, Product Stats, or My Dashboards?](http://help.helloprofit.com/en/articles/91431-why-do-i-see-duplicate-asins-on-product-list-product-stats-or-my-dashboards.md)
- [How To: See the Parent ASIN Stats](http://help.helloprofit.com/en/articles/91429-how-to-see-the-parent-asin-stats.md)
- [Why is the sales price different on the Product List page?](http://help.helloprofit.com/en/articles/91402-why-is-the-sales-price-different-on-the-product-list-page.md)
- [Product Stats: Why do I only see today's data?](http://help.helloprofit.com/en/articles/91399-product-stats-why-do-i-only-see-today-s-data.md)
- [Product Stats: How to group categories](http://help.helloprofit.com/en/articles/91395-product-stats-how-to-group-categories.md)
- [VIDEO: Product Stats](http://help.helloprofit.com/en/articles/91353-video-product-stats.md)
- [I Can't See My Products](http://help.helloprofit.com/en/articles/91352-i-can-t-see-my-products.md)
- [Product List: How To Make Products Active or Inactive](http://help.helloprofit.com/en/articles/91350-product-list-how-to-make-products-active-or-inactive.md)
- [I do not see the active column on the Product List page](http://help.helloprofit.com/en/articles/8910547-i-do-not-see-the-active-column-on-the-product-list-page.md)
- [Product Stats: How To Sort Results](http://help.helloprofit.com/en/articles/8911362-product-stats-how-to-sort-results.md)

## Reports

- [VIDEO: How To Export & Download HelloProfit Data](http://help.helloprofit.com/en/articles/91362-video-how-to-export-download-helloprofit-data.md)
- [How To Set the Properties of Images in Excel](http://help.helloprofit.com/en/articles/91386-how-to-set-the-properties-of-images-in-excel.md)
- [Why do I see chargebacks on my payout reports?](http://help.helloprofit.com/en/articles/91415-why-do-i-see-chargebacks-on-my-payout-reports.md)
- [Payout Reports: Why am I being charged twice for sponsored ads?](http://help.helloprofit.com/en/articles/91413-payout-reports-why-am-i-being-charged-twice-for-sponsored-ads.md)
- [Can I see the Marketplaces on the Payout Reports?](http://help.helloprofit.com/en/articles/91410-can-i-see-the-marketplaces-on-the-payout-reports.md)
- [How To: Add Additional Expenses](http://help.helloprofit.com/en/articles/91408-how-to-add-additional-expenses.md)
- [Can I Combine Multiple Payout Reports in One View?](http://help.helloprofit.com/en/articles/91404-can-i-combine-multiple-payout-reports-in-one-view.md)
- [How to Enter Additional Expenses on a Per-Payout Basis Only](http://help.helloprofit.com/en/articles/91374-how-to-enter-additional-expenses-on-a-per-payout-basis-only.md)
- [Obtaining Settlement Report Data from Amazon](http://help.helloprofit.com/en/articles/91371-obtaining-settlement-report-data-from-amazon.md)
- [I Am Missing Payout Reports](http://help.helloprofit.com/en/articles/91372-i-am-missing-payout-reports.md)
- [I have Unmatched Transactions in My Payout Report](http://help.helloprofit.com/en/articles/91370-i-have-unmatched-transactions-in-my-payout-report.md)
- [VIDEO: Payout Reports](http://help.helloprofit.com/en/articles/91318-video-payout-reports.md)
- [What reports does HelloProfit run in my Seller Central account?](http://help.helloprofit.com/en/articles/91381-what-reports-does-helloprofit-run-in-my-seller-central-account.md)
- [Notification of Open Listings Report Availability](http://help.helloprofit.com/en/articles/91380-notification-of-open-listings-report-availability.md)
- [How To Use Smart Search & Save Smart Searches](http://help.helloprofit.com/en/articles/91384-how-to-use-smart-search-save-smart-searches.md)
- [How To: See the number of units sold every day for each product](http://help.helloprofit.com/en/articles/91382-how-to-see-the-number-of-units-sold-every-day-for-each-product.md)

## Marketplaces

- [How Do the Currencies Conversions Work on the Main Dashboard?](http://help.helloprofit.com/en/articles/91388-how-do-the-currencies-conversions-work-on-the-main-dashboard.md)
- [Currency and Date Conversion for UK Market](http://help.helloprofit.com/en/articles/91387-currency-and-date-conversion-for-uk-market.md)
- [Sponsored Ad Data Issues for European Marketplaces Other than the UK](http://help.helloprofit.com/en/articles/91390-sponsored-ad-data-issues-for-european-marketplaces-other-than-the-uk.md)

## Support/Troubleshooting

- [Permission to access your HelloProfit account](http://help.helloprofit.com/en/articles/91361-permission-to-access-your-helloprofit-account.md)
- [I'm Not Receiving HelloProfit Emails](http://help.helloprofit.com/en/articles/91392-i-m-not-receiving-helloprofit-emails.md)
- [How To: Access open and closed tickets](http://help.helloprofit.com/en/articles/91401-how-to-access-open-and-closed-tickets.md)
- [How long does it take to address a ticket?](http://help.helloprofit.com/en/articles/91396-how-long-does-it-take-to-address-a-ticket.md)
- [How Do I View My Ticket History?](http://help.helloprofit.com/en/articles/91394-how-do-i-view-my-ticket-history.md)

## FAQ

- [Are Amazon Coupon Redemption Costs Calculated in HelloProfit?](http://help.helloprofit.com/en/articles/2181310-are-amazon-coupon-redemption-costs-calculated-in-helloprofit.md): Yes, these costs are taken into account when calculating your profit, profit margin, ROI and other metrics. Read on for more details.
- [What Are "Other Transactions" in the Profit Calculation on the Dashboards?](http://help.helloprofit.com/en/articles/2070772-what-are-other-transactions-in-the-profit-calculation-on-the-dashboards.md): HelloProfit keeps a close tally on all transactions that affect your profit. Learn what these transactions are & how to dig deeper.
- [HelloProfit's Compliance with European General Data Privacy Regulations \(EU GDPR\)](http://help.helloprofit.com/en/articles/1937809-helloprofit-s-compliance-with-european-general-data-privacy-regulations-eu-gdpr.md): What is a data processor, and data controller? Do I comply with these regulations as a HelloProfit user and Amazon seller?
- [VIDEO: How to Set Sales Notifications](http://help.helloprofit.com/en/articles/1395206-video-how-to-set-sales-notifications.md): Add/delete products for maximum & minimum sales velocity notifications, and adjust how you receive notifications \(per SMS, email or in-app\).
- [How Do I Add or Remove Products for Notifications?](http://help.helloprofit.com/en/articles/1374326-how-do-i-add-or-remove-products-for-notifications.md): How can I configure the notification options?
- [How do I use the Sales Velocity Notifications?](http://help.helloprofit.com/en/articles/1377458-how-do-i-use-the-sales-velocity-notifications.md): What are the different sales velocity notifications, and how do I configure the product options?
- [How are Lighting and Prime Deals Reported?](http://help.helloprofit.com/en/articles/91438-how-are-lighting-and-prime-deals-reported.md)
- [How is the Margin Calculated](http://help.helloprofit.com/en/articles/91436-how-is-the-margin-calculated.md)
- [How To: Track Promotions](http://help.helloprofit.com/en/articles/91412-how-to-track-promotions.md)
- [What are the Free Shipping Promos about? \[Global Shipping Promos\]](http://help.helloprofit.com/en/articles/91411-what-are-the-free-shipping-promos-about-global-shipping-promos.md)
- [How should I set up Amazon promotions for best integration & tracking on HelloProfit?](http://help.helloprofit.com/en/articles/91409-how-should-i-set-up-amazon-promotions-for-best-integration-tracking-on-helloprofit.md)
- [How is ROI Calculated?](http://help.helloprofit.com/en/articles/91407-how-is-roi-calculated.md)
- [Why does my promotional data seem incorrect/delayed?](http://help.helloprofit.com/en/articles/91406-why-does-my-promotional-data-seem-incorrect-delayed.md)
- [How Do I Calculate My Per-Unit Shipping Cost?](http://help.helloprofit.com/en/articles/91391-how-do-i-calculate-my-per-unit-shipping-cost.md): Inbound ship costs to Amazon's FBA warehouses is an important cost to deduct before knowing your true profit. Here's how to calculate it.
- [Does HelloProfit have an affiliate program?](http://help.helloprofit.com/en/articles/91403-does-helloprofit-have-an-affiliate-program.md)
- [What is the Best Browser for Using HelloProfit?](http://help.helloprofit.com/en/articles/91417-what-is-the-best-browser-for-using-helloprofit.md)
- [Does HelloProfit Integrate with accounting software?](http://help.helloprofit.com/en/articles/91421-does-helloprofit-integrate-with-accounting-software.md)
- [How Safe is My Data?](http://help.helloprofit.com/en/articles/91422-how-safe-is-my-data.md)

## Billing, Cancellation and Refund Policy

- [How To: Consolidate billing cycles for Multiple HelloProfit Merchant Accounts?](http://help.helloprofit.com/en/articles/91427-how-to-consolidate-billing-cycles-for-multiple-helloprofit-merchant-accounts.md)
- [Does HelloProfit offer discounts?](http://help.helloprofit.com/en/articles/91426-does-helloprofit-offer-discounts.md)
- [Does HelloProfit Accept PayPal Payments?](http://help.helloprofit.com/en/articles/91425-does-helloprofit-accept-paypal-payments.md)
- [How To View Your Subscription Information](http://help.helloprofit.com/en/articles/91424-how-to-view-your-subscription-information.md)
- [How To Update Your Credit Card Details](http://help.helloprofit.com/en/articles/91423-how-to-update-your-credit-card-details.md)
- [How To Cancel Your Subscription](http://help.helloprofit.com/en/articles/91428-how-to-cancel-your-subscription.md)

## Customers

- [Why Are My Customer Phone Numbers Missing On Orders?](http://help.helloprofit.com/en/articles/91335-why-are-my-customer-phone-numbers-missing-on-orders.md)