There are two primary reasons why the Pick & Pack fee may seem incorrect. It is possible your product may be not be setup correctly. If your products are clothing or media, you will need to select some additional settings within the Product Page. (Main Menu > Products > Product List > Edit Product). You will see two check boxes. One for Clothing, and one for Media.
- If Amazon tells HelloProfit it’s a clothing item we add the additional $0.40 to the Pick & Pack fee
- If you check off clothing or media on the Product List page than an additional fee of $.40 will be added
Please Note: Create ticket to have the fee removed if you accidentally added clothing or media to your product. Also we will need your Permission to access your HelloProfit account to make the corrections.